LUMĒ SKIN

Refund & Cancellation Policy

Last updated: 6 July 2026

At Lumē Skin, your order is protected against damage and defects. This policy explains how cancellations, replacements and refunds work for purchases made on this website. Please read the guarantee conditions carefully.

Order Cancellation

You may cancel your order free of charge any time before it has been dispatched by emailing us at rxzordis2@gmail.com with your order number.
Once an order has been dispatched, it can no longer be cancelled.
For prepaid orders cancelled before dispatch, the full amount is refunded to your original payment method.

90-Day Damage & Defect Guarantee

Every Lumē Skin device is covered for 90 days from the date of delivery against damage in transit and manufacturing defects. This guarantee applies only to products that arrive damaged, defective, or not working as intended.

To be eligible for a free replacement or refund under this guarantee, all of the following conditions must be met:

Unboxing video required: You must record a single, continuous unboxing video that clearly shows the sealed outer package before opening and the product being taken out. Claims without a clear, unedited unboxing video cannot be accepted.
Report within 24 hours: You must notify us of the damage or defect within 24 hours of opening / receiving the product by emailing the unboxing video and your order number to rxzordis2@gmail.com.
Original condition: The product must be returned with all original accessories and packaging.

Once we verify the claim, we will ship a free replacement or issue a full refund (including any shipping charges paid), at your choice.

What Is Not Covered

Change of mind, or the product not meeting personal expectations, once the seal is opened.
Damage caused by misuse, drops, water exposure, or use not in line with the included instructions.
Claims reported after the 24-hour window, or without a valid unboxing video.
Being a personal-care device worn on the face, opened units cannot be returned for hygiene reasons except under the damage/defect guarantee above.

Refund Processing

Once your claim is verified, your refund is initiated within 2 business days.
Refunds are credited to the original payment method (UPI, credit/debit card, net banking or wallet) via our payment partners (including Razorpay and Cashfree Payments) and typically reflect within 5–7 business days, depending on your bank.
For Cash on Delivery orders (where available), refunds are issued via bank transfer/UPI after you share your account or UPI details.
You will receive an email confirmation once your refund has been processed.

Warranty

All devices carry a 1-year manufacturer warranty against manufacturing defects, separate from the 90-day guarantee above. Contact us to make a warranty claim.

Contact

For any refund, replacement or cancellation query, write to rxzordis2@gmail.com with your order number. We respond within 24–48 business hours.