LUMĒ SKIN

Refund & Cancellation Policy

Last updated: 5 July 2026

At Lumē Skin, we stand behind our products. This policy explains how cancellations, returns and refunds work for purchases made on this website.

Order Cancellation

You may cancel your order free of charge any time before it has been dispatched by emailing us at rxzordis2@gmail.com with your order number.
Once an order has been dispatched, it cannot be cancelled, but it remains eligible for return under our 90-day guarantee below.
For prepaid orders cancelled before dispatch, the full amount will be refunded to your original payment method.

90-Day Money-Back Guarantee

If you are not satisfied with your Lumē Skin LED Face Mask, you may return it within 90 days of delivery for a full refund — no questions asked.
To initiate a return, email rxzordis2@gmail.com with your order number. We will arrange a reverse pickup where serviceable, or share the return address.
The product should be returned with its original accessories and packaging where possible. Normal signs of use are acceptable.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or incorrect, notify us within 48 hours of delivery with photos/video of the product and packaging.
We will ship a free replacement or issue a full refund, including any shipping charges paid.

Refund Processing

Once your return is received and inspected (or your cancellation confirmed), your refund will be initiated within 2 business days.
Refunds are credited to the original payment method (UPI, credit/debit card, net banking or wallet) via our payment partners (including Razorpay and Cashfree) and typically reflect within 5–7 business days, depending on your bank.
For Cash on Delivery orders (where available), refunds are issued via bank transfer/UPI after you share your account or UPI details.
You will receive an email confirmation once your refund has been processed.

Warranty

All devices carry a 1-year manufacturer warranty against manufacturing defects, separate from the 90-day guarantee. Contact us to make a warranty claim.

Contact

For any refund or cancellation query, write to rxzordis2@gmail.com. We respond within 24–48 business hours.