LUMĒ SKIN

Privacy Policy

Last updated: 5 July 2026

Lumē Skin (“we”, “us”, “our”) operates this website. This policy describes how we collect, use and protect your personal information when you visit or make a purchase from our store.

Information We Collect

Order information: name, billing/shipping address, email address, phone number and order details.
Payment information: payments are processed securely by our payment partners, including Razorpay and Cashfree Payments, and by Shopify's PCI-DSS compliant checkout. We never store your card numbers, CVV, UPI PIN or net-banking credentials on our servers.
Device information: IP address, browser type, time zone and cookies, used to keep the site secure and improve your experience.

How We Use Your Information

To process orders, arrange delivery and send order updates.
To process payments, detect and prevent fraud, and comply with the requirements of our payment partners.
To respond to support requests.
To send marketing emails only if you have opted in; you can unsubscribe at any time.

Sharing Your Information

We share personal data only with service providers who need it to serve you:

Shopify Inc. — our e-commerce platform, which hosts the store and processes orders.
Payment gateways (Razorpay, Cashfree Payments) — to process your payment. Their handling of your data is governed by their own privacy policies.
Logistics partners — to deliver your order (name, address, phone number only).

We do not sell or rent your personal information to anyone.

Cookies

We use cookies for cart functionality, login sessions and analytics. You can disable cookies in your browser, but parts of the site (such as the cart) may not work.

Data Retention & Security

Order records are retained as required for accounting, tax and legal compliance under Indian law. Data is transmitted over HTTPS/TLS encryption. Payment data is handled exclusively by PCI-DSS compliant processors.

Your Rights

You may request access to, correction of, or deletion of your personal data (subject to legal retention requirements) by emailing rxzordis2@gmail.com.

Grievance / Contact

For any privacy-related concern, contact: rxzordis2@gmail.com. We aim to resolve grievances within 30 days, in line with applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000).